Business Writing 

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Length: 2 day 


Course objectives

After completing this course, students will be able to:

    • Organize and write clear and concise email and instant messages that are appropriate to your company's business culture. 
    • Write effective business communications. 
    • Write letters that are clear, precise, and appropriate to your audience.
    • Organize and write a business proposal, complete with visuals, and an executive summary that employ effective strategies of persuasion.

Course outlines

    Lesson 1: Writing Email and Other Electronic Communication

    • Organize Your Materials
    • Write an Email
    • Write Instant Messages

    Lesson 2: Writing Effective Business Communication

    • Analyze Your Audience
    • Write an Internal Announcement
    • Write an Email Responding to Routine Requests
    • Write an Email to Respond Positively to Customer Complaints
    • Write Bad-News Messages

    Lesson 3: Writing a Business Letter

    • Write a Business Letter
    • Write a Thank-You Letter

    Lesson 4: Writing Business Proposals

    • Persuade Your Audience
    • Write an Executive Summary
    • Use Visuals