Business Writing 


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Length: 2 day 

 

This course offers effective strategies to sharpen your writing skills by structuring your ideas logically, exercising diplomacy in letters and reports, and shaping your arguments.

This course is for individuals who need to write clearly and concisely in a professional environment.

While there are no prerequisites for this course, please ensure you have the right level of experience to be successful in this training.

Start with the customer – find out what they want and give it to them.

Course objectivesCourse outlines

Course objectives

After completing this course, students will be able to:

    • Organize and write clear and concise email and instant messages that are appropriate to your company's business culture. 
    • Write effective business communications. 
    • Write letters that are clear, precise, and appropriate to your audience.
    • Organize and write a business proposal, complete with visuals, and an executive summary that employ effective strategies of persuasion.

Course outlines

    Lesson 1: Writing Email and Other Electronic Communication

    • Organize Your Materials
    • Write an Email
    • Write Instant Messages

    Lesson 2: Writing Effective Business Communication

    • Analyze Your Audience
    • Write an Internal Announcement
    • Write an Email Responding to Routine Requests
    • Write an Email to Respond Positively to Customer Complaints
    • Write Bad-News Messages

    Lesson 3: Writing a Business Letter

    • Write a Business Letter
    • Write a Thank-You Letter

    Lesson 4: Writing Business Proposals

    • Persuade Your Audience
    • Write an Executive Summary
    • Use Visuals