Communication Skills

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Length: 2 day


Course objectives

After completing this course, students will be able to:

  • Communicate formally and informally in business so there is a mutual understanding between the sender and the receiver. 
  • Write clear, concise business communication so that it has a positive and meaningful impact on the reader and achieves the desired result. 
  • Use graphics in business communication so that facts, processes, and summaries are effectively designed to convey visual and textual information.
  •  Use verbal and non-verbal communication appropriately in business so that there are no barriers to mutual understanding in culturally diverse organizations. 
  • Use electronic communication in business so that you observe proper etiquette and ensure professionalism to send and receive messages

Course outlines

    Lesson 1: Understanding Business Communication

    • Identify Basic Communication Techniques
    • Describe Formal and Informal Communication

    Lesson 2: Communicating in Writing

    • Write Effective Business Documents
    • Write Effective Business Letters
    • Write Effective Memos
    • Write Effective Reports

    Lesson 3: Communicating with Graphics

    • Create Graphics for Business Communication
    • Communicate Static Information
    • Communicate Dynamic Information

    Lesson 4: Using Verbal and Non-verbal Communication

    • Describe Verbal and Non-verbal Communication
    • Identify Elements of Effective Meetings
    • Identify Elements of Effective Presentations
    • Read Body Language

    Lesson 5: Communicating Electronically

    • Using Voice Communication in Business
    • Using Internet Communication in Business