Course objectives

After completing this course, students will be able to:

• Communicate formally and informally in business so there is a mutual understanding between the sender and the receiver. 
• Write clear, concise business communication so that it has a positive and meaningful impact on the reader and achieves the desired result. 
• Use graphics in business communication so that facts, processes, and summaries are effectively designed to convey visual and textual information.
•  Use verbal and non-verbal communication appropriately in business so that there are no barriers to mutual understanding in culturally diverse organizations. 
• Use electronic communication in business so that you observe proper etiquette and ensure professionalism to send and receive messages
  

Course outlines

Lesson 1: Understanding Business Communication

• Identify Basic Communication Techniques
• Describe Formal and Informal Communication

Lesson 2: Communicating in Writing

• Write Effective Business Documents
• Write Effective Business Letters
• Write Effective Memos
• Write Effective Reports

Lesson 3: Communicating with Graphics

• Create Graphics for Business Communication
• Communicate Static Information
• Communicate Dynamic Information

Lesson 4: Using Verbal and Non-verbal Communication

• Describe Verbal and Non-verbal Communication
• Identify Elements of Effective Meetings
• Identify Elements of Effective Presentations
• Read Body Language

Lesson 5: Communicating Electronically

• Using Voice Communication in Business
• Using Internet Communication in Business