ITIL4 Foundation

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Length: 3 day (24 hours)


Course objectives

After completing this course, students will be able to:

  • By completion of this course, you will have a deep understanding of the 7 Guiding Principles, 4 Dimensions of Service Management, 34 ITIL Practices, and the new Value Service Chain that incorporate the core of ITIL version 4.

Course outlines

  • ITIL 4 Overview
  • The ITIL Framework
  • The ITIL Guiding Principles
  • The ITIL Service Value System
  • Key ITIL Practices
  • Other ITIL Practices