ITIL 4 Leader Digital and IT Strategy


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Length: 3.0 day (24 hours)

 

This course focuses on the strategic aspects of IT service management, particularly in the context of digital transformation. It equips learners with the skills to develop and implement effective digital and IT strategies that align with business objectives

  • IT leaders and managers
  • Digital transformation leaders
  • CIOs and CTOs
  • Business leaders
  • IT consultants and strategists
  • ITIL 4 Foundation certification

Start with the customer – find out what they want and give it to them.

Course objectivesCourse outlines

Course objectives

After completing this course, students will be able to:

    • Understand the strategic context of digital and IT strategy
    • Develop a digital vision and strategy
    • Align IT strategy with business strategy
    • Leverage technology to drive business value
    • Manage digital transformation initiatives
    • Foster a digital culture

Course outlines

  • Introduction to ITIL 4 Leader: Digital and IT Strategy
    • Overview of the course
    • The role of the ITIL 4 Leader: Digital and IT Strategy
    • The relationship between ITIL 4 Leader: Digital and IT Strategy and other ITIL 4 certifications
  • 2.      Digital Transformation and IT Strategy
    • Understanding digital transformation
    • The impact of digital technologies on businesses
    • Developing a digital vision and strategy
    • Aligning IT strategy with business strategy
  • 3.      Strategic Thinking and Decision Making
    • Strategic thinking frameworks and tools
    • Risk management and decision-making techniques
    • Scenario planning and future-proofing IT services
  • 4.      Leading Digital Transformation
    • Building a digital culture
    • Change management and organizational agility
    • Leading digital transformation initiatives
    • Measuring and monitoring digital performance
  • 5.      Governance, Risk, and Compliance
    • Governance frameworks and processes
    • Risk identification, assessment, and mitigation
    • Compliance requirements and regulations
  • 6.      Exam Preparation
    • Exam format and structure
    • Exam tips and strategies
    • Practice exam questions

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