Problem-Solving Skills


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Length: 2 day 

 

Regardless of the specific organization or position, your skills and previous training have allowed you to gain employment in the corporate world. One thing that you may not be adequately prepared for, however, is dealing with problems. In a corporate environment, using specialized groups to solve problems is becoming more and more common. Being able to work in groups to solve problems will enhance your business knowledge and value to the organization. This course will show you the fundamentals of problem-solving skills—from defining your problem, to presenting it to the key decision makers in your organization

Business professionals who would like to learn effective group problem-solving techniques

While there are no prerequisites for this course, please ensure you have the right level of experience to be successful in this training.

Start with the customer – find out what they want and give it to them.

Course objectivesCourse outlines

Course objectives

After completing this course, students will be able to:

    • Describe strategies for solving problems logically. 
    • Examine strategies for defining the true issue of a problem. 
    • Identify strategies for solving problems methodically. 
    • Examine business strategies for acquiring decision acceptance when problem solving.

Course outlines

    LESSON 1 - STARTING TO SOLVE PROBLEMS

    • The Problem-Solving Process
    • The Nature of Groups
    • Tools for Problem Solving
    • Problem-Solving Approaches

    LESSON 2 - IDENTIFYING THE PROBLEM Establish Rapport

    • Determine the Problem
    • Investigate the Problem

    LESSON3-DETERMINING THE SOLUTION

    • Analyze Problems Creatively
    • Consider Alternate Solutions
    • Choose the Best Solution
    • Solutions to Group Problems

    LESSON4-ACCEPTING A DECISION

    • Sell Your Solution
    • Implement Decisions